Legal

General Terms and Conditions

Last updated: January 2026

Part A: Terms of Use for Visitors

Applies to all visitors and users of the website

A.1 Scope

These terms of use apply to the use of the website echter-schweizer-onlineshop.ch and all associated services, operated by arvadis GmbH, Lenzburg (hereinafter referred to as «we» or «operator»).

By using our website, you agree to these terms.

A.2 Our Services

We offer the following free services for visitors:

  • Verification of whether a webshop carries our quality seal
  • Information about certified Swiss online shops
  • Ability to report suspicious shops

A.3 No Guarantee

Important: Our quality seal confirms that a shop met our criteria at the time of certification. It does not constitute a guarantee for individual purchase transactions, product quality, or customer service. In case of disputes, please contact the respective shop directly.

A.4 Limitation of Liability

We are not liable for:

  • Damages arising from transactions with certified shops
  • Content of linked websites
  • Temporary unavailability of the website
  • Loss of data when using our services

Liability for intentional misconduct and gross negligence remains unaffected.

A.5 Intellectual Property

All content on this website (texts, images, logos, in particular the quality seal) is protected by copyright. Any use without written permission is prohibited.

Part B: Usage Agreement for Certified Shops

Applies in addition to Part A for all certified shop operators

B.1 Subject Matter

The subject of this agreement is the use of the «Echter Schweizer Onlineshop» quality seal (hereinafter «Badge») by the shop operator (hereinafter «Member») following successful certification and payment of the membership fee.

B.2 Certification Criteria

The Member confirms that the following criteria are continuously met:

Headquarters in Switzerland

The company is registered in the Swiss Commercial Register with its main headquarters (not as a branch office).

Genuine Trading Business

It is a real business operation, not merely a web facade or pure dropshipping from abroad.

Swiss Employees

Employees are based in Switzerland and registered with AHV (Swiss social security).

Shipping from Switzerland

Goods are shipped from a warehouse in Switzerland.

B.3 Right of Inspection

The Member grants the operator the right to verify compliance with the certification criteria:

  • Document review: Submission of Commercial Register extract, AHV (Swiss social security) confirmations, lease agreement/proof of ownership for business premises.
  • On-site inspection: In the event of justified suspicion, an on-site visit may be conducted with 48 hours' notice.
  • Random checks: The operator may select up to 10% of members annually for a random audit.

Duty to cooperate: The Member is obliged to cooperate. Refusal will result in immediate revocation of the Badge without refund.

B.4 Badge Usage

The following rules apply to the use of the Badge:

  • The Badge may only be displayed on the certified domains.
  • The Badge may not be altered, distorted, or otherwise modified.
  • The Badge must be integrated according to our technical instructions.
  • After termination of membership, the Badge must be removed within 24 hours.

B.5 Membership Fees

Membership is subject to a fee. Current fees are communicated before the conclusion of the contract.

  • The fee is due upon invoicing (payment term: 10 days).
  • In case of non-payment, the Badge will be deactivated after a reminder.
  • Fees already paid will not be refunded in case of early termination or revocation.

B.6 Prohibited Actions

The following actions are prohibited and will result in immediate revocation of the Badge:

  • False information during certification
  • Use of the Badge on non-certified websites
  • Sharing the Badge code with third parties
  • Manipulation of the Badge widget
  • Any actions that damage the reputation of the quality seal

B.7 Term and Termination

  • Membership begins with the activation of the Badge after receipt of payment.
  • The term is 12 months (or as agreed in the offer).
  • Termination is possible with 30 days' notice before the end of the term.
  • Without termination, the membership automatically renews for another 12 months.
  • Extraordinary termination by the operator is possible at any time in case of serious violations.

B.8 Liability

The operator is not liable for lost profits, revenue losses, or other indirect damages in connection with the use or non-use of the Badge. Liability is limited to the amount of the annual fee paid.

The Member indemnifies the operator against all third-party claims arising from misuse of the Badge.

B.9 Amendments to the GTC

The operator may amend these GTC with reasonable notice (at least 30 days). The Member will be notified by email. In the event of material changes, a special right of termination applies.

Final Provisions

Applicable Law

Swiss law applies exclusively, excluding the UN Convention on Contracts for the International Sale of Goods.

Jurisdiction

The place of jurisdiction for all disputes is Lenzburg, Canton of Aargau, Switzerland. Mandatory statutory places of jurisdiction are reserved.

Severability Clause

Should any provision of these GTC be invalid, the validity of the remaining provisions shall remain unaffected. The invalid provision shall be replaced by a valid one that comes closest to the economic purpose.

Contact

arvadis GmbH

Zelglistrasse 39

5600 Lenzburg, Switzerland

Email: hallo@echter-schweizer-onlineshop.ch

General Terms and Conditions (GTC) – Echter Schweizer Onlineshop